Equipment Service Manager

Service Manager

Lochen Equipment is seeking an experienced and motivated Service Manager to lead our service department and provide outstanding customer support. This position is responsible for managing technicians, coordinating workflow, and ensuring excellent service for customers requiring repairs on skid steers, compact tractors, farm tractors, farm equipment, mini excavators, utility vehicles, and lawn and garden equipment.

We value experience but are willing to train the right candidate who demonstrates strong leadership, communication, organizational skills, and a commitment to customer satisfaction.

Since 1899, Lochen Equipment has built a reputation for serving customers with integrity while providing a stable, rewarding workplace for our employees.

Responsibilities

  • Manage day-to-day service department operations and technician workflow.
  • Work directly with customers regarding equipment repairs, estimates, and service recommendations.
  • Deliver exceptional customer service in a professional, timely, and efficient manner.
  • Create, process, and manage repair work orders.
  • Maintain accurate service records and customer documentation.
  • Recruit, train, mentor, and develop service technicians.
  • Foster a positive work environment that encourages teamwork, growth, and accountability.
  • Maintain and update diagnostic software and equipment.
  • Collaborate with other departments to support dealership growth and customer satisfaction.
  • Promote and maintain a safe and productive work environment.
  • Assist with budgeting, expense control, and departmental planning.

Qualifications

  • Previous experience managing a service department and/or service technicians.
  • Strong customer service and leadership skills.
  • Knowledge of agricultural, construction, or turf equipment.
  • Minimum of two years of hands-on experience with agricultural, construction, or turf equipment.
  • Ability to prepare clear service write-ups, repair estimates, and documentation.
  • Solid computer skills and proficiency with service-related software and tools.
  • Familiarity with modern diagnostic equipment and technology.
  • Strong communication, organizational, and problem-solving abilities.
  • Ability to think strategically, make sound decisions, and lead a team effectively.
  • Commitment to providing a high level of customer satisfaction.

Benefits

We offer a competitive compensation package, including:

  • Competitive pay
  • 401(k) retirement plan with company contribution
  • Health insurance
  • Dental reimbursement
  • Paid time off and holiday pay
  • Vacation schedule based on length of employment
  • Stable, long-term career opportunities with a company that has served its community for nearly 125 years

Additional Requirements

Candidates selected for employment must successfully pass a pre-employment drug screening and background check and must possess and maintain a valid driver’s license with a good driving record.

Job Type: Full-time

Pay: From $70,000.00 per year

Work Location: In person

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